Shipping Policy – CalVet Supplies

At CalVet Supplies, we take pride in ensuring that every order is prepared and delivered with care, accuracy, and efficiency. Our goal is to make sure your pet supplies and care essentials arrive quickly, safely, and in perfect condition. Please review our shipping policy below for complete details regarding processing times, delivery estimates, and tracking.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During busy seasons or promotional events, processing may take slightly longer. If your order is delayed for more than 3 business days, our support team will notify you promptly via email at Calvetsupplies@gmail.com.

Shipping Rates & Delivery Estimates

Shipping charges are automatically calculated at checkout based on your location, selected shipping method, and total order weight.

• Standard Shipping (Germany & EU): 3–7 business days
• Express Shipping (Germany & EU): 1–3 business days
• International Shipping: 7–14 business days (depending on destination and customs clearance)

Note: Delivery times may vary due to customs procedures, courier delays, weather conditions, or peak shipping periods.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. Tracking information may take up to 24 hours to update once the carrier scans your parcel.

Shipping Within Germany & the European Union

We proudly ship throughout Germany and the European Union using trusted carriers such as DHL, Deutsche Post, UPS, and FedEx.

All CalVet Supplies orders are securely packaged, tracked, and handled with care to ensure your pet products arrive on time and in excellent condition.

International Shipping Policy

CalVet Supplies ships to select international destinations outside the EU. Please note that customers are responsible for any customs duties, import taxes, or local fees applicable in their destination country.

CalVet Supplies is not liable for delivery delays caused by customs clearance, import restrictions, or local courier issues. Before placing your order, please confirm that pet supplies and related products are permitted for import in your country.

Lost, Stolen, or Damaged Packages

CalVet Supplies is not responsible for packages that are lost, stolen, or damaged after confirmed delivery. If your order arrives damaged, please contact us within 48 hours of delivery at Calvetsupplies@gmail.com with your order number and clear photos of the issue.

Our team will promptly review your claim and, if applicable, arrange a replacement or refund.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.

If you notice an error in your address after placing your order, contact us immediately at Calvetsupplies@gmail.com. We will do our best to update your details before the parcel is shipped.

Contact Us

For any questions or assistance regarding your shipment or delivery status, our friendly support team is ready to help.

📧 Email: Calvetsupplies@gmail.com
📍 Address: Hermann-Löns-Straße 31, 73770 Denkendorf, Germany

Thank you for choosing CalVet Supplies — where every package supports the health, comfort, and happiness of your pets.